Owlet OnCall Terms of Service & Privacy Policy

Last Updated: Mar 30, 2026

Welcome, and thank you for your interest in Owlet OnCall provided by Felt Technologies, Inc. (“Company,” “we,” or “us”) and the applications, services and other products we provide in partnership with Owlet Baby Care, Inc. (collectively, the “Services”). These Terms of Service are a legally binding contract between you and Company regarding your use of the Services.

For the avoidance of doubt: The Services are a technology platform and not a healthcare service, and Company is not a healthcare or insurance provider. The “Services” refer only to Company’s technology platform, which facilitates access to care provided by networks of licensed third-party healthcare providers through technology platforms operated by third parties and integrated with the Services. All Telehealth Services (as defined below) are provided by independent medical telehealth service providers and not by Company. 

THE SERVICES ARE NOT DESIGNED FOR OR INTENDED FOR EMERGENCY USE.
IF YOU HAVE A MEDICAL EMERGENCY, CALL 9-1-1 IMMEDIATELY.

Acceptance of Terms

PLEASE READ CAREFULLY. By clicking “I Accept”, or by otherwise accessing or using the Services, you agree that you have read and understood, and as a condition to your use of the Services, you agree to be bound by these Terms of Service (these “Terms”). If you are not eligible or do not agree to the Terms, you do not have our permission to use the Services. Your use of the Services, and Company’s provision of the Services to you, constitutes an agreement by Company and by you to be bound by these Terms.

Communications Consent (Texts/Calls)

You agree to receive texts/calls from or on behalf of Company at the phone number you provide. These may include billing, subscription, renewals, service alerts and provider communications, updates and changes to the Services (including new offerings), and similar content. You understand and agree these texts/calls may be considered telemarketing under applicable law, may be sent using automated technology, and your consent is not a condition of purchase.

Arbitration Notice

Except for certain kinds of disputes described in Section 17 — Dispute Resolution and Arbitration, disputes arising under these Terms will be resolved by binding, individual arbitration. BY ACCEPTING THESE TERMS, YOU AND COMPANY WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

1. Services Overview

Company contracts with Blueberry Medical, P.A. and its affiliates (“Medical Groups”) to facilitate access to care and connect end users to telehealth providers by providing technology and other related services integrated into third-party services and/or platforms. These third-party services or platforms enable users to connect with one or more providers who provide healthcare services independently of Company’s Services. Telehealth Services are provided by providers under the Medical Groups (“Medical Group Providers”). You may be required to agree to additional terms directly with Medical Groups (and/or the operators of the platforms through which they provide their services) in order to access and receive Telehealth Services.

2. Telehealth Services

Company facilitates access to third-party technology platforms that enable Medical Group Providers and their patients to connect to receive medical services through the use of synchronous and asynchronous telecommunications technologies (“Telehealth Services”). 

Company does not provide any medical advice, legal advice, or representations in any way regarding any legal or medical issues associated with your care by the Medical Group Providers. All care and treatment issues are between you and your Medical Group Provider.  

Company contracts with Medical Groups, which are independent, physician-owned medical groups with a network of United States based providers who provide clinical telehealth services. Medical Group Providers deliver Telehealth Services to users. Medical Group Providers are independently contracted or employed by Medical Groups. If you are a user, the Medical Group Providers, and not Company, are responsible for the quality and appropriateness of the care they render to you. Company does not make any representations or warranties about the training or skill of any Medical Group Providers who deliver Telehealth Services. You will never have a provider-patient relationship with Company. 

The Telehealth Services are not intended to take the place of other clinicians who may have a relationship with you. Neither Company, nor any of its subsidiaries or affiliates or any third party who may promote the Telehealth Services or provide a link to the Telehealth Services, shall be liable for any professional advice rendered by a Medical Group Provider via the Services. Company does not recommend or endorse any specific tests, medications, products, treatments, therapies, or procedures. You acknowledge that Company assumes no responsibility for the risks associated with a user’s reliance on any information delivered to you via the Services by the Medical Group Providers. You should continue to consult with your primary care provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.

By using the Services, you agree that any engagement between you and any Medical Group Provider (including provision of Telehealth Services) may be subject to: (a) a determination of eligibility by the applicable Medical Group; and (b) additional terms and agreements between the Medical Group and you. Company is not a party to any relationship between Medical Group  and users and has no liability with respect to (i) services provided (or not provided) by any Medical Group or Medical Group Providers; (ii) any act or omission of any Medical Group or Medical Group Provider; or (iii) any agreements or eligibility determinations between Medical Group and users.

Company does not accept health insurance, is not in-network with commercial plans, and is not enrolled with federal or state programs (Medicare, Medicaid, CHIP, TRICARE). If you are a federal healthcare program beneficiary, you agree not to submit claims for reimbursement to any such program for the costs of Products or Telehealth Services.

3. Eligibility

Company and Medical Groups operate subject to state and federal regulations. You represent that you are not a person barred from enrolling for and/or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Services are not available to Users located outside the United States. Accessing the Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.

You must be at least 18 years old to use the Services. By agreeing to these Terms, you represent and warrant that: (a) you are at least 18 or otherwise have adequate authority and capacity to consent to use the Services under applicable state laws, federal laws or the authorization of a legal guardian who agrees to be bound by these Terms; (b) you have not previously been suspended or removed from the Services; and (c) your registration and use of the Services comply with all applicable laws and regulations. If you accept on behalf of an entity, you represent you have authority to bind that entity.

4. Accounts and Registration

To access most features, you must register for an account and provide accurate, complete, and not misleading information, kept current at all times. You may be issued or asked to create credentials. The credentials are personal to you and you are responsible for maintaining confidentiality of these credentials and accept responsibility for all activities under your account. You agree to prohibit anyone else from using your credentials. If you believe your account is no longer secure, notify us immediately at support@owletoncall.zendesk.com. Registered users may enable use of the Services by household dependents, provided all such use is under the registered user’s direction and supervision and the registered user remains primarily liable to Company. Your access to the Services may be revoked by Company at any time with or without cause. 

You are responsible for obtaining access to the Services, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Services. You may not bypass any measures that have been implemented to prevent or restrict access to the Services. Any unauthorized access to the Services by you (including any such access or use that involves in any way an account you may establish on the Services or any device you may use to access the Services) shall terminate the permission or license granted to you by Company.

5. General Payment Terms

Certain features may require fees. Before payment, you will have an opportunity to review and accept fees. Unless otherwise specified, all fees are USD and non-refundable, except as required by law.

5.1 Price

Subject to applicable law, Company may determine pricing and will make reasonable efforts to keep published pricing up to date. Fees may change with advance notice before they apply. Promotional offers may differ and, unless made to you, do not apply to your account. Questions: support@owletoncall.zendesk.com.

5.2 Authorization

To the extent that you are able to make purchases through the Services, we accept credit and U.S. debit cards. If a credit card account is being used for a transaction, Company may obtain preapproval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process.  If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that: (a) any credit card, debit card, and bank account information you supply is true, correct, and complete; (b) you have sufficient authorization to use any applicable credit card, debit card, or bank account to make online payments; (c) charges incurred by you will be honored by your credit/debit card company or bank; and (d) you will pay the charges incurred by you in the amounts posted, including, without limitation, any applicable taxes.

You authorize Company to charge all sums for orders and Service levels (including taxes) to the payment method in your account.

5.3 Subscription Service

The Services may include subscription plans with automatically recurring payments (“Subscription Service”).

• Subscription Billing Date: date you purchase your first subscription.

• Initial Subscription Period: the duration selected at purchase; automatically renews for successive periods of the same duration (each a “Subscription Period”) unless you cancel or we terminate.

• You authorize recurring charges until cancellation. For current pricing, see our pricing page (if any) or contact support@owletoncall.zendesk.com.

• Your account will be charged on the Subscription Billing Date and each renewal date for the next Subscription Period.

• Cancel before renewal to avoid the next charge (via in-app settings or support@owletoncall.zendesk.com). Your cancellation must be received before the renewal date.

5.4 Delinquent Accounts

Company may suspend or terminate access (including paid features) for any unpaid account. Delinquent accounts may incur incidental fees (e.g., chargeback/collection). If your payment method is invalid at renewal, Company may delete your account and associated information without liability.

5.5 Typographical Errors and Incorrect Pricing

In the event a service is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the service(s) listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.

6. Intellectual Property; Ownership of the Services, Content, and Related Materials; Additional Restrictions

Subject to applicable law, Company retains all right, title, and interest in and to the Services, Content, and any information, products, documentation, material available for download, software, or other materials on the Services, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Services licensed by Company. The information available through the Services is the property of Company. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of Company’s trademarks, service marks, and logos are strictly prohibited without the prior written permission of Company. The immediately foregoing sentence also applies to any third-party trademarks, service marks, and logos posted on the Services. Nothing contained on the Services should be construed as granting, by implication, estoppel, waiver or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Services without the written grant thereof by Company or the third-party owner of such trademarks, service marks, and/or logos. The Services may contain other proprietary notices and copyright information, the terms of which you agree to follow. The Services are protected by United States and international copyright and trademark laws.

Subject to these Terms, Company grants you a revocable, nontransferable (except as provided below), personal, nonexclusive license to use the Services. All rights not expressly granted to you in these Terms are reserved and retained by Company or its licensors, suppliers, publishers, rights holders, or other content providers. Neither the Services, nor any part of Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Company without express written consent. You may not use any meta tags or any other "hidden text" utilizing Company’s name or trademarks without the express written consent of Company. You may not misuse the Services. You may use the Services only as permitted by law. 

You are permitted to use the content, resources, and information on the Services (“Content”) only in connection with the Services and are prohibited from making any alterations, additions or other modifications to the Content. You are expressly prohibited from using the Content commercially or for monetary or other reward. Unauthorized use of Content may be a violation of federal and state laws and could result in civil and criminal liability. Nothing contained in these Terms will affect, impair, or limit in any way Company's or its affiliates’ rights to exploit fully any or all of the Content. UNAUTHORIZED USE, COPYING, REPRODUCTION, STORING, MODIFICATION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING, DUPLICATING, REMOVAL OR ALTERATION OF ADVERTISING, OR ANY OTHER MISUSE OF ANY OF THE MATERIALS IS STRICTLY PROHIBITED.

You may provide suggestions, comments, or other feedback (collectively, “Feedback”) to Company with respect to its products and services, including the Services. Feedback is voluntary. Company may use Feedback for any purpose without obligation of any kind. To the extent a license is required under your intellectual property rights to make use of the Feedback, you grant Company an irrevocable, non-exclusive, perpetual, fully-paid-up, royalty-free license to use the Feedback in connection with Company’s business, including the enhancement of the Services.

7. Third-Party Terms

7.1 Third-Party Services & Linked Websites

The Services may enable exporting information to third-party services/platforms (e.g., telehealth provider platforms) in order to allow you to access certain services, including Telehealth Services. By accepting these Terms and using the Services, you expressly authorize Company to access, transmit, or otherwise share information necessary to facilitate your use of such third-party services or platforms, including accessing data held by Owlet Baby Care, Inc. through application programming interfaces. You may revoke this authorization at any time by contacting Company at support@owletoncall.zendesk.com; provided, however, that revocation of such authorization may limit or terminate your ability to access certain features of the Services, including Telehealth Services. Third-party services/platforms and linked websites are not under Company’s control. You are responsible for reviewing the terms and privacy policies of any third-party services or platforms before using them. Once information is shared with a third-party service or platform, Company does not control how such information is used or maintained by that third party.

7.2 Third-Party Software

The Services may include components under third-party licenses (“Third-Party Components”). Your rights to those components are governed by their respective licenses.

8. Communications

8.1 Text Messaging & Phone Calls

By providing your mobile number, you agree that Company (and those acting on our behalf) may call or text you to provide informational, or Services related communications, including operational and marketing messages, possibly via autodialer. Standard carrier rates apply. 

• Opt-out marketing: email support@owletoncall.zendesk.com or text STOP to the sending number.

• Opt-out all calls/texts: same methods (may impact Services functionality). You may receive a confirmation or short transition period.

• Please note, that by withdrawing your consent, some Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services.

8.2 Email

We may send emails about our products/services and those of third parties. Opt out via the email’s unsubscribe link.

9. Prohibited Conduct

By using the Services, you agree not to:

• Use the Services illegally or violate any law;

• Infringe/misappropriate third-party rights;

• Access/search any portion via non-Company tools (bots, crawlers, scraping, etc.);

• Interfere with security features (e.g., disable copy limits, reverse engineer code where not permitted by law);

• Interfere with operation or users (e.g., malware, unsolicited offers, unauthorized data collection, network disruption);

• Commit fraud (impersonation, false affiliation, accessing others’ accounts, falsifying age);

• Sell/transfer access rights or Materials; or

• Attempt, assist, or permit others to do any of the above.

Violations of system or network security may result in civil or criminal liability. Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity being conducted on the Services.

10. Modification of Terms

We may change these Terms on a going-forward basis. Revisions are effective immediately, except material revisions for existing users become effective 30 days after posting or notice (unless stated otherwise). We may require acceptance of modified Terms to continue using the Services. Disputes are governed by the Terms in effect when the dispute arose. Except as allowed here, amendments require a written agreement signed by authorized representatives. In the event that any of the Terms are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

11. Term, Termination, and Modification of the Services

11.1 Term

These Terms are effective when you accept or first use the Services and end when terminated under 11.2.

11.2 Termination

If you violate any provision, your authorization and these Terms automatically terminate. Company may terminate these Terms, your account, or access to the Services at any time for any reason or no reason, with or without notice and without liability; provided that if Company discontinues the Services, Company will refund a pro-rata portion of prepaid Subscription Fees for the remaining Subscription Period. You may terminate anytime via settings (subscription ends at current term’s expiration) or by contacting support@owletoncall.zendesk.com.

11.3 Effect of Termination

Upon termination: (a) license rights end; (b) access to your account/Services ceases; (c) you must pay any amounts due prior to termination; and (d) the following survive: 5.3, 11.3, 12, 15, 16, 17, and 18. If terminated for breach, you may not create a new account.

11.4 Modification of the Services

Company may modify or discontinue any portion of the Services at any time (including limiting or discontinuing interoperability with third-party platforms or Provider availability) without notice. Company is not liable for changes or suspension/termination of access. Company does not guarantee availability of any particular Provider or continuity of previous Provider relationships. 

12. Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Company and its affiliates, and their respective owners, directors, officers, employees, and agents (the “Company Entities”) from any third-party claims, liabilities, damages, losses, and expenses (including attorneys’ fees) arising out of or related to: (1) your unauthorized use or misuse of the Services; (2) your violation of these Terms or law; (3) your violation of third-party rights; (4)  the content or subject matter of any information you provide to Company; or (5) disputes between you and any third party. We may assume exclusive defense and control; you agree to cooperate.

13. Claims of Copyright Infringement

We disclaim any responsibility or liability for copyrighted materials posted on the Services. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.

Company respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act, we will respond promptly to notices of alleged infringement that are reported to Company’s Designated Copyright Agent, identified below.

Notices of Alleged Infringement for Content Made Available on the Services

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Services by sending us a notice ("Copyright Notice") complying with the following requirements.

1. Identify the copyrighted works that you claim have been infringed.

2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Services where such material may be found.

3. Provide your mailing address, telephone number, and, if available, email address.

4. Include both of the following statements in the body of the Copyright Notice:

"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."

"I hereby state that the information in this Copyright Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

5. Provide your full legal name and your electronic or physical signature.

Deliver this Copyright Notice, with all items completed, to our Copyright Agent:

Compliance Team, Felt Clinic, Inc., 2261 Market Street STE 22148, San Francisco, CA 94114, United States, (707) 563-9299, compliance@feltclinic.com.

14. CAN-SPAM Act and Telephone Consumer Protection Act Compliance

Company is committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAN-SPAM ACT”) and the Telephone Consumer Protection Act (“TCPA”). You consent to receive text messages from us as set forth in Section 8.1, above (“Text Messaging & Phone Calls”). Emails, newsletters, and text messages received from us are intended to fully comply with the CAN-SPAM ACT and the TCPA. In the event you receive an email or text message from us which you do not believe is fully compliant with the CAN-SPAM ACT or the TCPA, please contact us immediately at  support@owletoncall.zendesk.com.

You shall not market, promote, or solicit Company products or services in ways that would violate the CAN-SPAM ACT, the TCPA, or any other laws. You shall not infringe on the rights of others; distribute chain letters or unsolicited bulk electronic mail (“spamming”); propagate computer worms or viruses; use a false identity; attempt to gain unauthorized entry to any site or network; or infringe copyrights, trademarks, or other intellectual property rights.

You further agree to comply with U.S. export laws concerning the transmission of technical data and regulated materials via the Internet.

15. Disclaimers; No Warranties by Company

THE SERVICE AND ALL MATERIALS/CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY ARISING FROM COURSE OF DEALING OR USAGE. COMPANY DOES NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE OR THAT DEFECTS WILL BE CORRECTED.

Company does not verify or review information or services from independent third parties (including Medical Group Providers). Your interactions with Medical Group Providers are solely between you and the Medical Group Provider. Company does not endorse any Medical Group Provider or treatment and is not liable for reliance on information arising from use of the Services (including Medical Group Provider interactions).

Medical Group Providers are solely responsible for all clinical decisions and information. If the Services are used for virtual medicine: (A) you acknowledge receipt of security measure details and potential privacy risks; (B) you hold Company harmless for information lost due to technical failures; and (C) you consent to forwarding patient-identifiable information to third parties as needed.

Nothing here alters legal/ethical/professional relationships between you and Medical Group Providers or abrogates rights/obligations in the physician-patient relationship. You waive and release Company from any liability related to your interactions with Medical Group Providers or other users. Company will not be a party to disputes (including malpractice claims) between Medical Group Providers and users. Use the Services at your own risk.

Some jurisdictions do not allow certain disclaimers; in such cases, Company disclaims to the fullest extent permitted by law.

16. Limitation of Liability

To the fullest extent permitted by law, Company Entities will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, goodwill, or data) arising out of or related to your access to or use of (or inability to access/use) the Services or materials, whether based on warranty, contract, tort, statute, or any legal theory, and whether or not advised of the possibility of such damages. For avoidance of doubt, Company disclaims all liability related to Telehealth Services you may receive, or interactions (or failure to interact) with Medical Group Providers.

Except as provided in Sections 17.5 (Commencing Arbitration) and 17.7 (Arbitration Relief) and to the fullest extent permitted by law, the aggregate liability of Company Entities for all claims is limited to the greater of: (a) the amount you paid to Company for the Services in the 12 months prior to the event giving rise to the claim, and (b) US$100.

Each limitation/disclaimer allocates risk and is an essential basis of the bargain. These apply even if a limited remedy fails of its essential purpose.

17. Dispute Resolution and Arbitration

17.1 Generally

Except as in 17.2 (Exceptions) and 17.3 (Opt-Out), all disputes related to these Terms, the Services, or communications from us will be resolved by binding arbitration under the Federal Arbitration Act. This includes claims of any legal theory, arising during or after termination. The arbitrator decides issues of interpretation, applicability, and enforceability of this arbitration agreement.

YOU AND COMPANY WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

17.2 Exceptions

This does not waive the right to: (a) bring an individual action in small claims court; (b) pursue enforcement through an applicable agency; (c) seek injunctive relief in court in aid of arbitration; or (d) file suit for intellectual property infringement.

17.3 Opt-Out

You may opt out within 30 days after you agree to these Terms by sending a letter to:

Felt Technologies, Inc., d/b/a Owlet OnCall
Attn: Legal Department – Arbitration Opt-Out
2261 Market Street STE 22148, San Francisco, CA 94114

Include your full legal name, the email associated with your account, and a statement that you wish to opt out of arbitration. Upon receipt, Section 17 will be void and actions will be resolved per Section 18.2 (Governing Law). Other provisions remain in effect.

17.4 Arbitrator & Rules

Administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (“AAA Rules”), as modified by these Terms. See www.adr.org or +1-800-778-7879.

17.5 Commencing Arbitration

Before arbitration, a party must send a Notice of Arbitration by certified U.S. Mail or FedEx (signature required) or, if no physical address is available, by email. The notice must: (a) identify the claimant; (b) describe the claim; and (c) state the specific relief sought (“Demand”). Parties will try in good faith to resolve within 30 days after receipt. If you commence arbitration per these Terms, Company will reimburse your filing fee, unless your claim exceeds US$10,000 or Company has received 25+ similar demands, in which case AAA Rules govern fees. If the arbitrator finds the claim or relief frivolous or for an improper purpose (FRCP 11(b) standard), AAA Rules govern fees and the other party may seek reimbursement.

17.6 Proceedings

Hearings occur in the county/state of your residence unless we agree otherwise. For claims ≤ US$10,000 (and not seeking injunctive relief), you may choose: (a) documents-only; (b) telephonic/video; or (c) in-person per AAA Rules. Settlement offers must not be disclosed to the arbitrator until after a final decision. The arbitrator must issue a reasoned written decision.

17.7 Arbitration Relief

Except as in 17.8, the arbitrator may award any relief available in court. If the award exceeds Company’s last written settlement offer made before selection of the arbitrator, Company will pay you the greater of: (a) the award amount; or (b) US$10,000. Judgment may be entered in any court with jurisdiction. Injunctive awards may be subject to judicial review.

17.8 No Class Actions

Claims may be brought only individually, not as a class or representative action, and the arbitrator may not consolidate claims without both parties’ consent.

17.9 Modifications to Arbitration Provision

If Company makes a substantive change to this provision, you may reject it within 30 days by written notice to the Company Notice Address. Your account will be terminated and the prior arbitration provision will survive.

17.10 Enforceability

If 17.8 or the entirety of Section 17 is unenforceable, or if you opt out, Section 17 is null and void and Section 18.2 (Governing Law) controls forum/jurisdiction.

18. Miscellaneous

18.1 General Terms

These Terms (including the Privacy Policy and any Additional Terms incorporated by reference) are the entire agreement between you and Company. You may not assign or transfer these Terms or rights hereunder without our written consent; we may assign at any time without notice. Failure to enforce any provision is not a waiver. Section headers are for convenience only. “Including” means “including but not limited to.” If any part is invalid or unenforceable, the remainder remains in effect.

18.2 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. You and Company submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California for any lawsuit permitted under these Terms. We operate the Services from California and make no representation of suitability elsewhere.

18.3 Privacy Policy

Please read the Company Privacy Policy: https://www.feltclinic.com/privacy-policy. The Privacy Policy is incorporated into these Terms.

18.4 Additional Terms

Your use of the Services is subject to any additional terms, policies, rules, or guidelines applicable to the Services or certain features that we post or link (the “Additional Terms”), which are incorporated herein.

18.5 Consent to Electronic Communications

By using the Services, you consent to receiving certain electronic communications as described in the Privacy Policy. You agree that such communications satisfy any legal requirement that they be in writing.

18.6 Notice to California Residents

Under California Civil Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 N. Market Blvd., Suite N-112, Sacramento, CA 95834, or +1-800-952-5210 regarding the Services or to receive further information regarding use of the Services.

18.7 No Support

We have no obligation to provide support. If offered, support will follow published policies.

18.8   Force Majeure

We will not be deemed to be in breach of these Terms or liable for any breach of these Terms or our Privacy Policy due to any event or occurrence beyond our reasonable control, including without limitation, acts of God, terrorism, war, invasion, failures of any public networks, electrical shortages, earthquakes or floods, civil disorder, strikes, fire, or other disaster.

18.9 Waiver

The failure of Company or its affiliates to act with respect to a breach of these Terms by you or others does not waive Company’s or its affiliates’ right to act with respect to subsequent or similar breaches. 

Company and its affiliates do not guarantee they will take action against all breaches of these Terms. 

18.10 Assignment

You may not assign, transfer, or delegate the Terms or any part thereof without Company’s prior written consent. Company may freely transfer, assign, or delegate all or any part of the Terms, and any rights or duties hereunder or thereunder. The Terms will be binding upon and inure to the benefit of the heirs, successors, and permitted assignees of the parties.

Copyright/Trademark Information. Copyright ©2026 Felt Technologies, Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Services are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Contact: support@owletoncall.zendesk.com